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Virgin Bingo www.virginbingo.co.uk |
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| Date reviewed: Wednesday 9th of June 2010 |
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Virgin Bingo Review
Virgin Bingo is the latest gaming site to come onto the scene from the Virgin Games network. It is instantly recognisable as a Virgin product with the classic Red and White colour scheme and quirky style, which instantly puts you at ease as you sit down to play bingo. Like all of the Virgin Games sites, Virgin Bingo is powered by Virtue Fusion, one of the most popular bingo platforms on the web.Virgin Bingo is licenced and regulated in Gibraltar under the strict laws of the European Union. The bingo software is developed and maintained by Parlay, who is a leading online gaming software company.
Virgin Bingo homepage and main lobby
Gameplay - 8/10
Virgin Bingo has a good variety of 90 ball bingo games, which are available in free play and play for money versions. My particular favourite game is power pots, which you can play any night of the week. With power pots the bingo cards are 25p each or a strip of 6 cards for a £1 and you can win jackpots up to £200 with a guaranteed £1250 given away every night. The cheapest cards I found at Virgin Bingo were 10p each, which isn’t bad considering that they allow you to play for the Saturday night £10,000 super jackpot.
There are some really nice touches in the Virgin Bingo games that make things more fun and exciting. Watch the colours of the cards change when your numbers start coming in, indicating that you’re closing in on a win. If you see a red card appear at the top of the screen you know that you only have one more number to get, which definitely gets the pulse racing. The chat rooms are friendly and I found CM’s were helpful and quite amusing at times. Watch out for the odd celebrity dropping in for a game every now and then, occasionally they pop in for a few games.
One down side for me was the way other games like slots, video poker etc don’t open in the same window as your bingo game at Virgin Bingo. This meant I had to switch between my bingo game and whatever I happened to be playing, which is just a tad inconvenient.
Promos - 8.5/10
Once you are ready to start playing some more you can get a 100% matched bonus up to £100 to start with. This is a really nice offer and it doesn’t stop there. Players can enjoy free bingo, several times a day and constant promotions with cash prizes and gifts up for grabs.
The Virgin Bingo loyalty program rewards you when you purchase new cards. For every £1 worth of bingo cards you buy, you receive 10 loyalty points. Get to 1000 points and you get £1 bingo bonus. The cool thing is you can also trade these bingo loyalty points in for Virgin Atlantic Flying club miles, 1000 points = 100 Flying Club miles!
Transactions - 7/10
One noticeable thing Virgin Bingo lacks is a good variety of payment options. At the time of writing my options were limited to Credit or debit card, Maestro, Switch or Solo. I always like to have the option of paying by money transfer, such as NETeller or Firepay.
Withdrawals from Virgin Bingo are simple and problem free. Simply use the navigation area on the left of your screen, which will take you to your account. Once there you can make withdrawals onto the card you registered with.
Customer service - 8/10
Virgin Bingo runs a tight ship when it comes to customer service. First port of call should be the CM’s, who are always friendly and helpful and can be found easily in the chat rooms during bingo games. If your enquiry is not urgent then you can always send an email to their support team. This is usually answered within 45 mins to 2 hours, depending on how busy they are. Alternatively you can consult the Virgin Bingo F.A.Q section, which is pretty comprehensive. If all else fails there is a free UK phone number available 24/7. This is usually pretty good, although at busy times you may have to wait up to 20 mins.
Telephone support UK: 0800 915 6060 (Freephone)
Telephone support Intl: +44 208 237 1590
email support: help@virgingames.com