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Grosvenor Casino

Date reviewed: Friday 22nd of August 2014

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Grosvenor Casino Review

Grosvenor Casino online is part of the Rank Group, which is one of the largest gambling businesses in the UK. As well as Bingo Halls and Betting shops they also have 36 land-based casinos nationwide. Players who enjoy playing at the Grosvenor Casinos around the country will be pleased to know that they have carried though many of these qualities into the online version. The easy to navigate site has many similar games available and there is a strong focus on customer satisfaction.

Grosvenor Casino is licensed in Alderney which places it within the UK governments list of approved jurisdictions. Players have a choice of either playing instantly online or downloading the casino. Either way players can expect good quality gaming, as both options use two of the biggest casino software platforms online. The download casino uses software powered by one of the big players in gaming software Playtech and for the instant play games, Grosvenor Casino use the increasingly popular IGT (formerly Wagerworks) software.

Grosvenor Casino homepage and Book of Ra slot game

Gameplay - 9/10

Grosvenor has over 100 top-quality games for players to choose from. Players have the options of playing Blackjack, Baccarat, Craps, Roulette and Sic Bo with live dealers. Grosvenor Casino also has a wide range of Instant Win games, Asian games, a multitude of Slots which include Cleopatra, Monopoly & Da Vinci Diamonds. Other games available at Grosvenor Casino include: Pontoon, Casino War, Caribbean Stud Poker, Pai Gow Poker, Casino Hold’Em, Tequila Poker and more.

As you would expect with two top quality gaming platforms the gameplay is extremely smooth and well animated. The slot games in particular have exciting features and top quality sound effects.

Promos - 6.5/10

Grosvenor Casino is offering new players £20 free. Players must make their first deposit £20 or more, and then wager it five times to get a £20 bonus in their new account. Players can play any slots, instant wins or table games to claim their £20 bonus. Members of the land based casinos who join online can claim up to £40. Existing players must enter their membership number which can be found of the back of their membership card to get an exclusive £20 bonus completely free, plus Grosvenor Casino’s standard £20 Sign Up Bonus when you deposit and wager.

Grosvenor Casino offer loyalty bonuses every month which are based on your previous month's play. Grosvenor Casino will calculate a player’s loyalty bonus at the end of each month and put it straight into the players account, please read site information for more detail on how the bonus is calculated. Grosvenor Casino VIP is an exclusive club where applications are accepted and reviewed by the VIP team. Members receive a wide range of benefits which includes regular cash bonuses, bespoke hospitality and gifting, increased table limits on casino games and exclusive offline casino offers.

Transactions - 7/10

Banking options at Grosvenor Casino are fairly limited in comparison to some other online casinos; options for players to deposit and withdraw consist of Credit/Debit cards, Neteller, Skrill and Ukash.

Players can be rest assured that all transactions and personal information are safe as Grosvenor Casino use a 128 bit encryption, which is the same as you’ll find when you’re doing your online banking.

Customer service - 8/10

Should you ever need to contact Grosvenor, this can be done by phone, live chat and email. Which ever option you choose you will have your needs met by dedicated, polite and helpful staff.  Emails are usually replied to within 3 hours this may take longer during busy peak hours, if a quick response is needed then the live chat option is recommended.

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