2000-1 winning bet voided by bookie for employee error
Written on Monday 1st June, 3:41 am by admin
A William Hill has found itself in an embarrassing situation after refusing to pay out after a crafty student nurse who found 2000-1 odds and put a 50p bet on it. The odds were offered on the William Hill website on a Roger Federer to Berdych in one of the sets at the Rome Masters.

The betting firm told Julius Ndlovu that his £1000 win was void due to an employee mistake. The company referred to their terms, which state that bets can be cacelled due to ‘a palpable error’.

Julius, 34, of Bangor, north Wales, said: “It’s a joke, 2000-1 were the odds and I won. They can't just refuse to pay me.”

He added: “"It's not the customer's obligation to calculate odds and customers should feel confident operators offer odds that are valid and will be honoured.

"The customer service team offered me two free £50 bets as a gesture of goodwill, but I turned this down.

"This sets a very worrying precedent for the whole betting industry."

William Hill are refusing to budge and maintain they are within their rights to void the bet.

A spokesman for the bookmaker said: "On any one tennis match, we can offer up to 150 prices which are constantly changing as the game unfolds. Obviously, while we try to ensure that our odds are correct at all times, there can be small human
errors.

"These are called palpable errors and are described as such in our rules: when the price/terms offered are materially different from what is available elsewhere … or are clearly incorrect given the probability of the event occurring.

"If we find that is the case, we reserve the right to correct any error made on a bet and re-settle at the correct price. These are terms that are signed up to by a customer when they open their account."
 



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